Vovici™, a Verint®Systems company and that provides enterprise feedback management solutions, announced results of its Voice of the Customer (VoC) survey, "Don't Be in the 4%: New Research Reveals That 96% of Companies are Leveraging the VoC to Improve Business Performance." The study was conducted in collaboration with customer strategy consultancy Peppers & Rogers Group and 1to1 Media® to gauge the current state of Voice of the Customer initiatives. Read more of this technical communications article »