Nexidia, a leading provider of customer interaction analytics solutions for business transformation, today announced the release of Nexidia Interaction Analytics, the next generation of its highly acclaimed contact center analytics software. Also announced are Nexidia Advanced Interaction Analytics for Healthcare, Communications, Financial Services and Technology. Central to this release are new multi-channel searching capabilities across speech and text interactions, dynamic reporting on key metrics and a new, intuitive user interface. Read more of this technical communications article »