Neudesic and MadCap Deliver Social Collaboration to Technical Communication

Neudesic, maker of the innovative enterprise social collaboration software Neudesic Pulse, and MadCap Software, Inc., the leader in multi-channel content authoring, today announced a new partnership to create a complete social layer for content authors and documentation specialists.

The new partnership also signifies the launch of Neudesic’s ISV OEM program for Pulse, which will enable more companies to share the benefits of Pulse with their clients across an unlimited range of industries and software.

“Neudesic’s approach to enterprise social has always been to allow organizations to take advantage of the benefits of social software within their existing work streams,” said Ramin Vosough, vice president of Neudesic Products. “This first-of-its-kind offering for Independent Software Vendors extends our core belief that enterprise social should be embedded in the systems people are already using — not a separate standalone silo. By using our ‘Powered by Neudesic Pulse’ offering, partners can now embed the full feature set of Neudesic Pulse into their branded products.”

Neudesic and MadCap, leaders in their respective fields, are joining forces to create MadCap Pulse, the first documentation-centric social collaboration platform that enables technical authors to connect, collaborate and share knowledge with fellow authors, employees and also customers. The partnership will now provide a solution for MadCap’s customers worldwide to create a social layer around their documentation, creating a real-time feedback community to strengthen their ability to work together.

“Today’s business demands require enterprise social networking providers to quickly adapt to meet the needs, focus and priorities of their customers,” said Nikos Drakos, research director, Gartner. “We expect the market to demand more integrated, customized solutions and more joint offerings between enterprise social service providers and specialized software vendors.”

“MadCap’s customers rely on us to make sure they stay ahead of the curve and have the most advanced authoring tools and technologies available,” said MadCap chief executive Anthony Olivier. “By giving our customers access to the advanced socially-enabled features of Pulse, we help ensure they maximize the value of social collaboration to stay ahead of the competition in not only documentation quality but customer experience.”

“Neudesic Pulse adds a social layer that drives results because it allows users to collaborate and communicate where and how they want,” said Neudesic chief executive Parsa Rohani. “With a social layer added to MadCap’s leading content platforms, technical authors and documentation specialists will be able to create communities to share expertise and deliver faster and better results.”

Neudesic and MadCap are jointly committed to the success of customers who invest in MadCap Pulse.

Neudesic recently launched Neudesic Pulse 3.0, which strengthened its integration with Microsoft SharePoint and Microsoft Dynamics CRM. Pulse supports direct upload to SharePoint so documents now are automatically stored in pre-defined SharePoint sites. Pulse also features system hubs that can collect information from enterprise applications and make them available within the community.

Visit the Neudesic website, the MadCap website, or read the full release.